We stand behind every product we create. If something isn’t right, we’ll make it right.
Returns
You have 30 days from delivery to request a return.
To be eligible:
- Items must be unused, unopened, and in original packaging
- A proof of purchase is required
Due to the nature of our products, we cannot accept returns on items that have been opened or used.
Non-Returnable Items
For hygiene and safety, the following are final sale:
- Body butters, skincare, and cosmetics
- Lip glosses and clay masks
- Body wash, shampoo, and conditioner
- Roll-on fragrances
- Candles (if used or burned)
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Refunds
Once your return is received and inspected, you’ll be notified by email.
If approved:
- Refunds are issued to your original payment method
- Please allow a few business days for processing
Exchanges
We only offer exchanges for items that arrive damaged or defective.
To request one, email us at {email address} with your order details and photos if applicable.
Shipping Returns
- Customers are responsible for return shipping costs
- Shipping fees are non-refundable
We recommend using a trackable shipping method, as we cannot guarantee receipt of returns.
Need Help?
Reach out anytime at theiasapothecary@gmail.com